The position is responsible to provide guarding service that ensures safety and security of clients, their property and goods on the guarding location. Desired end state would be, `Satisfied and Happy Client`
ফিচার বিজ্ঞাপন
মূল্য: ৳ ৯,৫০,০০০ প্রতি কাঠা
- Set out frequency for client visit and meet clients on regular basis to get feedback on service problems and resolve client complains as soon as possible.
- After a complaint is resolved, always check back from the client whether the issue is resolved to client's satisfaction.
- Provide client feedback reports to Operation Manager.
- Set out procedures for customer service support and customer complaint resolution.
- Ensure that 'Post Orders' are clearly written specific for the post requirements and that guard on the post is aware of their post duties.
- Set out a routine where at least fifty percent of the work hours are spent on post visits.
- Invoices are served by 7th of the month and endeavor to collect the bill within the month.
- Maintain client payment records for the purpose of identifying defaulting clients whose services may be discontinued if bills become overdue by 60 days.
- Monitor average work hours of all guards to see that OT is evenly distributed and strictly ensure that no corrupt practices take root in allocating OT or leave
- Conduct motivation talks as deemed appropriate to keep the guards focused on their job.
- Leave plan to endeavor that guard can go on leave after 4/5 months.
- Provide guidance for recruitment and on job training of security guards to operational team
- Address grievances of employees of guarding division
- Any other jobs as assigned by the Management time to time
Educational Requirements :
Experience Requirements :
Additional Requirements :
- At least 3 years related job experience
- Ability to develop, motivate and lead people
- Extensive knowledge, skills & experience in computerized software applications
- Excellent drafting & communicating ability & skills, both oral and written English and Bengali
- Proven ability to communicate and defend complex issues to senior officials and stakeholders
- Ability to manage change and growth with a focus on new technologies and innovation
- Ability to work independently and proactively
- Willing to ride Motorbike and must have valid driving license
Compensation & Other Benefits :
- Contributory Provident Fund
- Gratuity
- Festival Bonus
- Annual Performance Bonus (WPP)
- Life Insurance
- Mobile Phone Allowance
- Motor Bike Allowance
Send your CV to info@firstsolutions.com.bd
