Marie Stopes Bangladesh is a UK based international healthcare organization operating in Bangladesh for more than 30 years. MSB is looking for Clinic Manager for Cumilla Referral Clinic to smooth running of the centre on a day to day basis by managing clinic staff & overseeing all clinical areas adhere to MSB clinical standards and national protocols. The Clinic Manager will plan, direct and run the day to day activities as well as clinic & service promotional activities and operations to drive the organization`s priority of enhancing the productivity and sustainability while ensuring the client focused environment and standard of quality. Lead the team by motivating them to their goals & support them in identifying their improvement areas & coach them to enhance their skill/capacity.
Responsible for the achievement of overall targets set up the organization for the specific Clinic.
Ensure client care in the provision of services to clients maintaining clinical quality standard quality standards, the service protocol and other service related standards/policies/procedures.
Manage initial client complaints & queries and provide support to team members in the management of complex cases and maintaining adequate client satisfaction by creating a client-oriented environment.
Ensure appropriate responses to handling medical emergencies are in place, lead on emergency situations when present and follow up all cases to conclusion.
Be familiar with the technical standards, protocols and checklists and implement all necessary steps detailed in the standards and Identify gaps or breech in quality aspect and take necessary action.
Report all incidents to the head office concerned persons in appropriate time and cooperate the investigation to close up the incident report & implement the action plans accordingly.
Support field team members to implement marketing strategies and monitor progress and effectiveness of activities as per agreed Key Performance Indicator (KPIs).
Be familiar with organization financial and administrative policies and comply with policy in any financial matters of the clinic.
Conduct monthly reviews of performance against the business plan, and especially the KPIs - discuss performance at the team meetings and agree / review specific actions taken to improve any areas of under-performance
Facilitate network with local private practitioners, pharmacist, NGOs, Corporate Office and any other potential agencies to achieve expected targets.
Educational Requirements :
Masters in any discipline. MPH/MBA will be preferred. Diploma in Hospital Management would be added value.
Experience Requirements :
At least 5 year(s)
Additional Requirements :
5 years' experience in managing the overall operations of business units, branches. Experience in the field of health care/ Clinic/Hospital business will be given preference.
Team player, excellent interpersonal & communication skill, analytical skills, self- organizing capacity. Open to ideas and contributions from others.
Candidate who has valid driving license and can drive motorcycle will be added value.
Compensation & Other Benefits :
How to Apply
Hard Copy
If you are passionate about making a difference in society, please download the Application Form https://mariestopes.org.bd/join-our-team/} or Download job application form and send your application, addressing to the General Manager, HR & Administration, Marie Stopes Bangladesh, House # 6/2, Block # F, Lalmatia Housing Estate, Dhaka - 1207 by 31 August, 2022.
Primary Information
Published on:
24/08/2022
Vacancy:
Not specific
Employment Status:
Full-time
Gender:
Age:
Job Location:
Cumilla
Salary:
Competitive salary & benefit packages will be offered for deserving candidate as per policy.
