- BPP Shops (Sister concern of Excel IT AI) is Hiring for the below positions.
- The E-Commerce Retail Operations Manager oversees the productivity of E-commerce & Vendor/ Merchant Acquisition
- platforms and manages the day-to-day operations such as but not limited to, increasing of sales,
- efficiency of sales team, performs excellent customer service, secures and ensures the accuracy
- of the inventories and stocks.
- Key Responsibilities:
- A. Vendor/ Merchant Acquisition
- ? Collect & Contact Vendor/ Merchant
- B. SALES ACHIVEMENT
- ? Ensures 100% achievement of monthly sales Plus
- ? Monitors sales performance against sales forecast, analyze and interpret trends to
- maximize sales
- ? Monitors and analyzes competitors’ activities and market trends.
- ? Work closely with brand team, creatives, and demand planning team to align,
- contextualize, and execute broader platform sales and marketing strategies
- c. INVENTORY MANAGEMENT
- ? Monitors day to day stock movements and ensures that all items in webstore are properly
- stocked
- ? Coordinates with brands regarding their buying patterns, and aligning with them with
- respect to broader stocking strategies
- ? Forecasts and assists broader demand planning team in forecasting what items to buy, in
- what quantities
- D. CUSTOMER SERVICE RELATIONS
- ? Identifies current and future customer requirements by establishing rapport to with
- potential and actual customers to understand customer service requirement
- ? Oversee the implementation of customer service standards and ensure customer
- satisfaction and efficient handling of customer complaints
- ? Resolves customer problems or complaints by determining optimal solutions and in a
- professional manner
- E. Delivery Track
Educational Requirements :
- Bachelor degree in any discipline
- Skills Required: Operation & Maintenance
Experience Requirements :
- 1 to 2 year(s)
- The applicants should have experience in the following area(s):
Ecommerce Development, eCommerce Operation
Additional Requirements :
Compensation & Other Benefits :
- Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
